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Techcombank Mobile

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A new solution to protect your online accounts

Protection against being tricked into transferring money to a fake account

If you transfer money away for being tricked by fraudster impersonating acquaintances, authorities, etc

Protection against risks caused by account takeover fraud

If you’re trick into providing account information on fake websites, access malicious links leading to account breaches and financial losses

General benefits

Instructions for registration on Techcombank Mobile

Log in Techcombank Mobile, on the dashboard go to “Discover products”

Go to “Protect” > Click “Account protection”

At the product page, choose “Join now”

Read the product “Terms and Conditions” carefully

Complete your payment

Download Product Information

Product Brochure

Rules & Terms

Frequently Asked Questions

Questions about the risks covered

I was called by a fraudster impersonating a police officer and asked me to transfer a sum of money. The fraud was completely performed on the call without text messages or emails, will I be paid for the damage?

Frauds via telephone, voice messages are outside the coverage.

I received a link asking me to access to verify my personal information, however this is a fraudulent link, when I access the link, my account loses money. Will I get compensation?

Customer is paid for the loss in this case.

I visit online shopping sites and unfortunately they are fraudulent. A fraudster has taken advantage of my e-banking privileges and has transferred all the funds in my account outside. Do I got covered in this case?

Customer is paid for the loss in this case.

Will I have a limited number of claims when participating in Account Protection Insurance?

Customers are not limited to the number of claims, however, the total amount of compensation for customers will not exceed the level of liability specified on the insurance certificate.

Will compensation be paid if I mistakenly transfer money to another recipient's account?

Financial damage arising from the wrong transfer of money will not be covered by the product, so customers will not be paid compensation.

I received a fake message from the police asking for my personal information. I accessed the link provided by the thief and immediately had the right to use the E-banking. The thief has transferred from my account an amount of 50 million vnd including:

- 10 million vnd available in my payment account balance

- 20 million vnd from online saving was settled to current account

- 20 million vnd from deposit certificate which has been settled to current account

What compensation will I be paid?

Account Protection Insurance pays for all financial losses arising from the customer's current account, overdraft account and online savings. In this case, the customer is paid 50 million VND.

I often make online purchases, so I accidentally disclosed my account information. The fraudster used this information to access my account and occupy the right to E-banking. Then transfer money from my account outside. Will this be paid?

Customer is paid for the loss in this case.

I accidentally lost my debit card attached tomy payment account, and the thief picked up the card and made a full withdrawal of funds from my checking account. Will I receive compensation?

Customers cannot pay compensation because the risk of losing physical cards is at the exclusion point of the product.

The thief faked the airline ticket agent, calling customer B requesting to provide debit card information attached to the payment account number to pay for cheap airfares. However, the thief used it for other purposes leading to a deduction of 50 million VND in B's payment account. Is B protected in this case?

Customers are paid compensation for financial losses arising from online fraud risks and lost funds from the customer's payment account.

The same example as above, but the thief asked Mr. A to provide credit card information and CVV number to buy cheap airfares, then use it for other purposes, leading to a deduction of 50 million VND in Mr. A's credit card. Will Mr. A receive compensation?

Customers cannot pay compensation because the scope of protection of the product does not pay for financial damage arising from credit cards.

The protection period of the program is 30 days, if I cancel my Insurance Policy after 10 days of participation, will I get a refund of insurance premium?

This insurance package is very competitive, only 6,000 VND per month and takes effect right after the insurance policy is issued. Therefore, the refund policy is not applicable.

What do I need to do to continue my insurance plan for the next 30 days?

For the convenience of customers, the program has a provision for automatically renewing within the next 30 days. As soon as you successfully pay your fee, your account will continue to be protected.

How will I receive my insurance certificate?

You will receive the electronic insurance certificate immediately after successful payment. To view the electronic insurance certificate, you can choose one of the following ways:

Option 1: Visit the Techcombank Mobile application, select "Account and Card”, select "Insurance" to see the details of the electronic insurance certificate
Option 2: Access your personal email. The insurance company will send an electronic insurance certificate to the email you used when registering

How long after paying premium successfully, will I receive an electronic insurance certificate?

Customers can immediately receive electronic insurance certificate after successful payment.