Update biometric information

Why do you need to update biometric data?

SAFETY AND SECURITY

Safer transactions, Enhances security

Use biometric data to accurately authenticate that you are performing the transaction. Encrypts and protects your information from cybercrime risks.

STARTING FROM JULY 1, 2024

Unable to make money transfer from 10 million VND

Facial recognition is required when making money transfers from 10 million VND on Techcombank Mobile and Techcombank Online Banking. See more cases that requires biometric information.

STARTING FROM JANUARY 1, 2025

All transactions can not be made on Techcombank Mobile

According to Circular 17/2024/TT-NHNN of the State Bank, all electronic transactions cannot be performed on Techcombank Mobile without completing the addition of biometric information.

Update easily, get thousands of bonus points

Get 50,000 Techcombank Rewards points immediately when completing
the biometric data update from the embed-chip ID card or via VNeID

See detail

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Instructions to update on Techcombank Mobile

Select the menu in the upper left corner, then select Settings > Your Profile > Update your biometrics to authenticate transaction > Select “Update now”

Select “Scan chip ID card”, then select “I’m ready”

See details of NFC-supported devices

Take a selfie to start

Keep your face within the frame and press the shutter when the dashed line turns green

Scan ID card

Scan the chip from the ID card according to the video instructions

iOS devices | Android device

Confirm personal information and complete the update as instructed

Select the menu in the upper left corner, then select Settings > Your Profile > Update your biometrics to authenticate transaction > Select “Update now”

Select “Connect with VNeID account”, check the information and select “All good”

Take a selfie to start

Keep your face within the frame and press the shutter when the dashed line turns green

Confirm information, select “Allow and connect with VNeID”

Click on the notification “Confirm information sharing request” and open VNeID, log in to continue

Select “Confirm sharing” on the VNeID app and enter the Passcode

Log in and select “Confirm sharing” on the VNeID app

After the system successfully authenticates, your biometric data will be saved. Select “Done”

Update on Techcombank Mobile

Fast biometrics updating at Techcombank Branch

In case you are a foreign customer, please bring your passport to a Techcombank branch for support.
In case the device cannot update biometrics, please bring your ID card chip-embed to a Techcombank branch for support.

Find the nearest Branch

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Frequently Asked Question

View all FAQ

Which of my transactions need biometric authentication?

From July 1, 2024, according to Decision 2345/NHNN of the State Bank, transactions exceeding the limit must be authenticated biometrically using facial recognition when performing transactions on Techcombank Mobile or Techcombank Online Banking, specifically:

Transfers over 10 million VND per transaction, cumulatively over 20 million VND per day.
Payments over 100 million VND per transaction or cumulatively over 100 million VND per day.
International transactions or foreign currency exchanges.
The first financial transaction on a new device, first login, or when changing the device used for Techcombank Mobile.
Batch transfers and tax payments on eTax Mobile.

From January 1, 2025, according to Circular 17/2024/TT-NHNN, customers cannot make transactions on Techcombank Mobile, Techcombank Online Banking, or card transactions if they have not updated their biometrics.

What will my biometric information be used for at the bank?

Starting from July 1, 2024, Techcombank will apply an additional biometric authentication step for your transactions to meet the State Bank's security standards and to protect customer assets when performing certain transactions on digital banking channels. If the information matches, the transaction will proceed; if not, the system will request you to retake the photo and the transaction will not be processed at that time.

Where can I check the status of my biometric information update in Techcombank Mobile?

To check the status of your biometric information, please follow these instructions on Techcombank Mobile:

Access Techcombank Mobile, select the top left icon, choose "Settings", then select "Personal Information".
If the "Biometric Information" field status is "Updated", you have successfully updated your biometric information. If the screen displays the message "Supplement biometric information to complete account security", you have not completed the registration and need to update your biometric information.

How can I know if my device supports reading chip information from the Citizen Identification Card?

When following the instructions on Techcombank Mobile to update biometric information, on the introduction screen, press "Update Now". The system will automatically recognize if your mobile device is capable of reading the chip on the Citizen Identification Card (NFC).

If a message appears saying "Please visit the branch to update information", it means your mobile device does not support this technology.

I used my old ID card to open an account. Do I need to visit the bank to update my information when adding biometric information on the new Citizen Identification Card with a chip?

To ensure a seamless experience when adding biometric information using the new Citizen Identification Card with a chip, Techcombank also supports updating the Citizen Identification Card information in the system when you complete the biometric information update. You can update your Citizen Identification Card information while adding biometric information on the Techcombank Mobile application (applicable to devices that support NFC chip reading) or at Techcombank branches.

Customers with old ID cards/Citizen Identification Cards will be supported with biometric updates at Techcombank transaction counters.

After July 1, 2024, do I need to update my biometric information to perform transactions?

After July 1, 2024, online transactions that fall under the regulations of the State Bank and Techcombank will require biometric authentication. Other online transactions not under these regulations will continue to be processed as usual.

If my phone doesn't have FaceID, can I still update my information?

Biometric updates are done by taking a photo with the front camera of the phone, so if your device does not have FaceID, it will not be affected.

Can I ask a relative to bring my ID to update information for me? And how can it be done?

Currently, Techcombank offers two channels to update biometric information:

1. Techcombank Mobile

2. Techcombank branchs.

You need to use your identification documents and personally perform the biometric information update.

I opened my account using NFC which collected information from the chip of the Citizen Identification Card, why do I need to collect it again?

From March 31, 2024, customers who open accounts using NFC from the chip of the Citizen Identification Card will not need to collect biometric information again.

Can I update biometric information after July 1, 2024? And how can I update it?

After July 1, 2024, customers can still update biometric information via Techcombank Mobile or bring their chip-enabled Citizen Identification Card to Techcombank branches/transaction counters, where staff will assist with the update.

NFC-Supported Phone Models?

For iOS devices, NFC-supported phones include iPhone 7 series and newer models, as well as iPhone SE (2020 and later versions)
For Android phones, please refer to the Detailed List of Android Devices Supporting NFC

Update biometric information

Why do you need to update biometric data?

Safer transactions, Enhances security

Unable to make money transfer from 10 million VND

All transactions can not be made on Techcombank Mobile

Update easily, get thousands of bonus points

Instructions to update on Techcombank Mobile

Select the menu in the upper left corner, then select Settings > Your Profile > Update your biometrics to authenticate transaction > Select “Update now”

Select “Scan chip ID card”, then select “I’m ready”

Take a selfie to start

Scan ID card

Confirm personal information and complete the update as instructed

Select the menu in the upper left corner, then select Settings > Your Profile > Update your biometrics to authenticate transaction > Select “Update now”

Select “Connect with VNeID account”, check the information and select “All good”

Take a selfie to start

Confirm information, select “Allow and connect with VNeID”

Click on the notification “Confirm information sharing request” and open VNeID, log in to continue

Select “Confirm sharing” on the VNeID app and enter the Passcode

Log in and select “Confirm sharing” on the VNeID app

After the system successfully authenticates, your biometric data will be saved. Select “Done”

Fast biometrics updating at Techcombank Branch

Frequently Asked Question

Which of my transactions need biometric authentication?

What will my biometric information be used for at the bank?

Where can I check the status of my biometric information update in Techcombank Mobile?

How can I know if my device supports reading chip information from the Citizen Identification Card?

I used my old ID card to open an account. Do I need to visit the bank to update my information when adding biometric information on the new Citizen Identification Card with a chip?

After July 1, 2024, do I need to update my biometric information to perform transactions?

If my phone doesn't have FaceID, can I still update my information?

Can I ask a relative to bring my ID to update information for me? And how can it be done?

I opened my account using NFC which collected information from the chip of the Citizen Identification Card, why do I need to collect it again?

Can I update biometric information after July 1, 2024? And how can I update it?

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