FAQs: Digital Services

It is an application that not only helps customers transfer money, make payments, manage personal finances conveniently, easily and quickly, but also helps you open an account, register for online banking services, and use Techcombank's products and services anywhere, anytime.

Customers can use Techcombank Mobile on devices with iOS 14.0 or later and Android 7.0 or later. In addition, Techcombank Mobile is not supported on devices that have been interfered at the operating system level (jail break, unlock, rooted,...) to ensure the safety of customers' accounts and transactions.

Customers need to open a current account at Techcombank, have an Internet-connected device with iOS 12.0 or higher, Android 7.0 or higher to be able to install and use Techcombank Mobile application.

In addition, customers who are using F@st Mobile need to ensure that they have registered for Smart OTP before switching to the new Techcombank Mobile application.

New customers who have not used Techcombank's products and services can register to open an account and online digital banking service right on the app without going to the counter.

Techcombank Mobile has many advantages and improvements compared to the previous F@st Mobile in order to meet more needs of each customer, with a smooth experience, easy to use, and higher level of security such as:

- Comprehensive transfer and payment tools to help you transfer money faster and easier; Invoice management becomes more convenient with the integration of transfer and payment by QR code.

- Further integration with products such as insurance and investments makes it easy to manage your asset portfolios right on a single app. In addition, you can also easily manage your personal finances with intuitive spending charts.

- Your account will be protected through many layers of security from single device usage, authentication by biometrics such as fingerprint or face, with the leading security solutions, tamper prevention such as preventing cracked devices from accessing apps.

Using Techcombank Mobile is completely free.

Customers need to download the application from Apple Store (for iOS) or Google Play (for Android). Search for "Techcombank Mobile", then select Install to download the application.

You can use Techcombank Mobile anywhere and anytime on an Internet-connected device.

Please contact hotline 1800 588 822 or go to the nearest Techcombank branch/office for assistance in temporarily locking digital banking until you receive other notices.

To ensure the best possible support, Techcombank will gradually convert each group of customers using F@st Mobile to the new Techcombank Mobile application. Techcombank will send a notification through the F@st Mobile app for customers to switch to. Please continue to use F@st Mobile until you receive the notification.

Techcombank Mobile only supports installation on non-jailbroken devices with Android 7.0 or higher, or iOS 12.0 or higher. You need to check the device information and upgrade the device's operating system to download and use it.

After logging in to F@st Mobile and receiving a notification on the F@st Mobile app about switching to the new Techcombank Mobile app, you need to follow these steps:

1. Read the introduction to the new app and the transition requirements.
2. Create a new password and confirm again, then authenticate with Smart OTP.
3. Download Techcombank Mobile from App Store/Google Play.
4. Open the application, select "Login", enter the username and password you just created, then enter the OTP code sent to the phone number registered with Techcombank.
5. Register for Face ID / Touch ID and Unlock code.

After completing the above, you can now start using Techcombank Mobile and enjoy new outstanding experiences.

In November 2021, Techcombank launched Techcombank Mobile digital banking application. Internet banking (Online banking) channel will be launched in December 2021. Once you have switched to using the new digital banking system, you will no longer be able to log into the old ones, including F@st Mobile and F@st i-Bank.

In case you already have a Techcombank card, you can use the "Forgot Password" feature on the app to create a new login password. In case you don't have a Techcombank card, please go to the nearest Techcombank branch/office for assistance in re-granting your temporary digital banking login password.

OTP code will be sent by Techcombank to the phone number registered with the bank. In addition, you need to ensure that your device is not set to block messages sent from Techcombank to this phone number.

No, you cannot create a new password that matches the last 3 passwords, including temporary passwords issued by Techcombank.

You can use the service on Techcombank Mobile anywhere with an Internet-connected smartphone and is registered for international roaming service if you are abroad.

Enable Face ID or Touch ID on the app is optional. You can skip this step and do the setup later by clicking the "For later" option.

Techcombank Mobile can only be used on 1 device, so you need to register the device to use, and re-register the device when you change to a new one.

OTP code will be sent by Techcombank to the phone number registered with the customer's bank. In addition, you need to ensure that your device is not set to block messages sent from Techcombank to this phone number.

You are required to generate a passcode to use for application login and transaction authentication.

Face ID or Touch ID setup helps speed up log in to the application, and is used for transaction authentication. However, this setting is optional.

1. If you are using Techcombank Mobile on a device running Android system, after deleting and reloading, the application will display a request that you need to send an SMS to 8049 with the syntax: TCB HUY SMARTOTP to unregister the previous device. After receiving a message from 8049 confirming the successful removal of the old device, Customer can register a new device to continue using the application.

2. If you are using Techcombank Mobile on an iOS device, after deleting and re-downloading, you only need to re-register the device.

This is not happening to Customers using iOS devices. However, due to the differences of the Android operating system, if you delete the application and install it on the same Android device, you still need to remove the previous device and re-register the device to continue using app.

Please compose an SMS on the old device to remove before using the application on the new device. The message is sent from the registered phone number with the following syntax: TCB HUY SMARTOTP to 8049. You can also call the hotline 1800 588 822 or go to the nearest Techcombank branch/office for support.

Case 1: If you delete the application and reinstall it on the same device running iOS, you can still continue to use it normally.

Case 2: If you delete the application and reinstall it on the same Android device, you need to remove the previously registered device information and re-register to continue using the app. The message is sent from the phone number registered with the bank with the following syntax: TCB HUY SMARTOTP to 8049. You can also call the hotline 1800 588 822 or go to the nearest Techcombank branch/transaction office for support.

When using the 24/7 fast money transfer service, your transaction will be processed immediately. When the transaction is completed successfully, the source account will be debited; the destination account will be credited. In addition, the service will be provided 24/7. The maximum transaction limit is 500,000,000VND/day.

Currently, Techcombank only provides this service by transfer via account number. Techcombank will launch 24/7 quick transfer via card number in the following versions of the app.

When using the 24/7 quick transfer service, you will experience simple money transfer operations, shortening the time in receiving and transferring money outside of Techcombank. The money transfer can be done anytime, without interruption. depends on the transaction time of the Bank.

Meanwhile, when transferring normally, you need to wait within 1 working day for the transaction to be completed successfully.

For quick transfer 24/7, your transaction amount must be more than 50,000 VND but must not exceed 500,000,000 VND. Because your transaction is 1 billion dong, it can no longer be done 24/7, but it will be automatically converted to interbank transfer and your friend will receive the money at the latest after 1 working day.

In case you want to transfer and receive money immediately, you need to split the transfer amount to less than 500,000,000 VND/transaction.

To make a phone number transfer, you'll need to link your phone number to one of your payment accounts by selecting "Link phone number" under "Settings".

By default, your transfer limit is VND 500,000,000/day on Techcombank Mobile, applicable for 24/7 instant transfer and interbank transfer. In case you want to transfer with a larger amount but not exceeding 5 billion VND, you can log in to Techcombank Mobile to change the limit. The changed new limit will take effect within 30 days, after which it will return to the default limit of 500 million VND/day.

QR code is a matrix code (or 2-D barcode) containing information that can be read by barcodes reader or smart mobile devices. It is a feature integrated on Techcombank Mobile app. You can pay bills or make purchases at shopping centers or other service providers that accept payment via QR code.

With card transactions, you need to interact directly with the salesperson by giving the card to the employee to swipe on the POS machine. With QR code payment, you make payments on your phone, without fear of revealing personal information or in direct contact with sales staff, ensuring safety during this covid epidemic.

Currently, Techcombank's payment feature via QR code is accepted at all payment units of VN PAY and mPOS.

With the usual way of transferring money, it will need a lot of information such as account number, recipient's name. If the transfer is not a quick transfer, it also needs information about the receiving bank and branch. For QR code, only 1 QR code is needed to make a transaction without having to manually enter the beneficiary's account information, minimizing errors in the transaction process.

The limit of money transfer by QR code on Techcombank Mobile will be according to Techcombank's 24/7 money transfer limit.

The number of QR codes is not limited. You can create according to arising transaction needs.

You can pay bills on Techcombank Mobile for a number of services such as: Electricity, water, prepaid mobile, postpaid mobile, landlines, housing service fees, insurance, Internet, air tickets , train tickets. Tuition payment feature is expected to launch in December 2021.

You can top up prepaid mobile money or pay postpaid mobile bills for other people except Viettel network operator.

Yes, the invoice will be debited immediately from the supplier after your successful invoice payment transaction.

When doing topup the prepaid account, if your topup time is within the time limit and the subscriber meets the promotion conditions as prescribed by the carrier, after successful topup, you will get the promotion according to the mobile network operator's program.

Yes, you can use automatic bill payment settings for some services already on Techcombank Mobile.

This tool is a financial assistant for users, helping you manage your personal finances by tracking income and expenditure in a spending cycle that you set up yourself. Depending on your spending status each time, you will receive different messages from the application to help you better manage your spending. This chart consists of 3 columns showing the cash inflows, outflows of all the accounts you currently own as well as the amount of savings in the spending cycle.

- If you choose a date to receive salary, the spending cycle starts from the date of receiving the salary of this month to (the date of receiving salary -1) of the following month.

- If you do not choose a date to receive your salary, the spending cycle starts from the first day of the month to the last day of the calendar month.

You can change the wallpaper with images available within the app at any time.

Yes, you will see your main and supplementary cards on the app. The main cards will show up first, then the secondary cards.

No, if you are a supplementary cardholder, you will not see your supplementary card on the app.

On Techcombank Mobile application, you can use Card Management features such as: Card Lock/Unlock; Re-issue card PIN; Change card transaction limit; Enable online payments and View credit card statements.

If you are the main cardholder, you can lock/unlock the supplementary card on Techcombank Mobile app.

The card is temporarily locked until you unlock it by doing so directly on this app.

No, Techcombank's current fee schedule is not currently applicable for requesting a PIN re-issuance on Techcombank Mobile.

Yes, however, the change limit is only valid for the period you have selected and no longer than 90 days.

You can set a maximum limit of 600 million VND for all card transactions displayed on the application.

No, you can only adjust your transaction limit up to 600 million VND via the app. To adjust the limit of card transactions to over 600 million VND, you can request support via the hotline 1800 588 822 or go to the nearest Techcombank branch/office for support.

NO.

In case of applying for a credit card via Techcombank Mobile, you will not need to provide any additional documents and will receive the card at the registered address.

Your name when printed on the card (including spaces between words) is more than 19 characters long, so the middle names are abbreviated to the first letter to match the standard size of the card.

You need to update your new ID/Passport number at Techcombank's branch before receiving the card

You can open accounts for Phat Loc online and Online Savings on Techcombank Mobile now

Yes, if you actively mature your online saving account, you can choose the maturity account which is a payment account that is in normal operation, not being locked or blocked, and does not choose a credit card account or an overdraft account.

You can open an online saving accouant with a minimum amount of 1 million VND.

No, opening an online saving account does not affect your daily transfer limit.

Yes, you can manage the saving books opened at the counter right on the Techcombank Mobile app.

No, you cannot settle a saving book opened at the counter via Techcombank Mobile. To close the saving book opened at the counter, please go to the nearest branch/office for assistance.

Opening investment accounts on Techcombank Mobile is completely free.

Yes, you only need to have a payment account at Techcombank and use the Techcombank Mobile app to open an investment account.

You only need to prepare your Photo ID to upload to the system, following the steps on Techcombank Mobile.

Please go to the nearest Techcombank branch/office to update phone number information on the system.

Please fill in your contact information in the address field on Techcombank Mobile, so the Stocks Company can contact you.

You can transfer money from payment account to investment account to fulfill corresponding transactions.

To register for balance change notifications via the application, you need to ensure simple conditions as below:

- App is installed

- Enabled mode to allow to receive notifications from the application in the "Settings" section of your device to receive notifications from Techcombank

- The device is connected to the Internet regularly during your usage so as not to miss notifications from Techcombank

Dear customers, the service of notifying balance changes via digital banking application has many outstanding advantages such as:

- All free

- No roaming required to receive balance fluctuations when traveling abroad

- Easily manage account balances

- More security for account balances for the customers

Signing up and using balance change notifications via the app is TOTALLY FREE

No, the balance notification service on the app includes only transaction notifications of your checking account.

You can actively subscribe/unsubscribe to receive account balance changes via push notifications on the app or via SMS for each of your payment accounts anytime, anywhere right on Techcombank Mobile.

Blocking the digital banking service does not affect the account balance change notification service.

You will receive notice of balance change via the application anytime, anywhere without roaming, (just need to connect to the Internet and have enabled the mode to allow the application to receive notifications on the device) even when you are traveling abroad. With SMS balance change notification service, you need to turn on roaming to receive messages while abroad.

The reset of the unlock code and Face ID or Touch ID when you forget the unlock code and cannot use your login name and password to log back into the application to ensure the security of your application.

You are required to generate an unlock code to use for application login and transaction authentication.

You can set up Face ID or Touch ID to speed up application login and transaction authentication. However, this setting is optional.

You can use the Forgot Password feature to create a new login password by providing your Photo ID, card number, card PIN and verification code sent to your registered phone number.

In case you do not have a card, please bring your ID card to the nearest Techcombank branch/office for password resetting.

If you enter the wrong passcode more than 3 times, you must re-login the app with your username and password, then re-register the device by generating a new passcode and resetting your Face ID or Touch ID.

You can use the Forgot Password feature to create a new login password by providing your Photo ID, card number, card PIN and verification code sent to your registered phone number.

In case you do not have a card, please bring your ID card to the nearest Techcombank branch/office for password resetting.

You can use the Forgot Username feature to create a new login password by providing your Photo ID, card number, card PIN and verification code sent to your registered phone number.

In case you do not have a card, please bring your ID card to the nearest Techcombank branch/office for re-issuing your username.

eKYC payment account is a method of registering new payment accounts and e-banking services on Techcombank Mobile without having to go to Techcombank's branches. You only need to use a valid phone number and Photo ID to register.

With a payment account and e-banking service registered by eKYC method, you can use basic Techcombank services such as money transfer, cash withdrawal via app, money transfer via ID card, payment. pay bills, send savings online...

Some features such as investing, connecting with securities companies, or changing transfer limits will not be available for immediate use.

The transaction limit of your current account is: 100 million VND/month.

Your transaction limit is as follows:

• Card limit is 40 million VND/month;
• Transaction limit of payment account is 60 million VND/month.

Please come to Techcombank branch for support and upgrade to use the full service. After upgrading your account, you can transact with a limit of VND 500 million/day and actively change your transaction limit on Techcombank's application.

Accounts opened by electronic identification are currently only applicable to Vietnamese citizens residing in Vietnam.

If you are abroad, we recommend that you do not register an account in this form.

Absolutely. You can use the following IDs to register for account opening and eKYC services:

- 9-digit ID card;

- 12 digit ID card;

- CCCD;

- CCCD with chip.

The identity document used to register the request is still valid, not crumpled, cut corners, punched, paper copies, photocopies are not accepted.

After successful account registration via electronic identification. Please come to Techcombank's branch after 48 hours to update information.