Notice of biometric data update from chipped Citizen ID cards

Techcombank launched a feature to help customers update and supplement biometric data from chip-based Citizen ID cards to ensure account safety and serve as authentication when performing transactions (transfers & payments) exceeding the limit on the digital banking channel as regulated by the State Bank.

Starting from July 1, 2024, customers will need additional biometric authentication when performing transactions exceeding the threshold according to the regulations of the State Bank on Techcombank Mobile and Techcombank Online Banking, or when performing the first transaction after installing or reinstalling Techcombank Mobile on a new device.

Most importantly, starting from January 1, 2025, according to Circular 17/2024/TT-NHNN of the State Bank of Vietnam, you will not be able to perform any digital transactions on Techcombank Mobile if you have not completed the biometric information update

A. Benefits of biometric authentication

Biometric data is a unique identifier of an individual, such as a face. This information has been verified and stored by the Ministry of Public Security in your chip-based Citizen ID card.

Updating biometric data from chip-based Citizen ID Cards on Techcombank Mobile

B. Biometric data update procedure

B.1 For Vietnamese citizens

Customers can update biometric data from chip-based Citizen ID cards through the Techcombank Mobile digital banking application and at Techcombank branches.

• To update via Techcombank Mobile, you need an embed-chip ID card and the Techcombank Mobile application installed on a device that supports NFC (short-range wireless connection technology).
• If the device does not support NFC, you can update your bio via the link with the VNeID application (applicable to level 2 identification accounts).

Note:

• For iOS devices supporting NFC: iPhone 7 series and later, iPhone SE 2020 and later. 
• For Android devices supporting NFC, refer to the List of NFC-Supported Devices (Android).

B.2 For foreign customers

Please bring a valid passport to Techcombank branches after July 1, 2024, for support in supplementing biometric information.

C. Biometric authentication for digital banking transactions

Starting from July 1, 2024, Techcombank will use the biometric data you have registered as the basis for authentication when you perform certain transactions on the Techcombank Mobile and Techcombank Online Banking.

You will need an additional step of authentication by taking a selfie after verifying the transaction with an unlock code, fingerprint, or device face recognition as currently, for the following transactions:

1. The first transaction on a new device (on the first login of the Techcombank Mobile application or after changing the device that installed Techcombank Mobile); 
2. Transfers over 10 million VND/transaction; Total transfer limit in a day over 20 million VND/day; 
3. Payments over 100 million VND (per transaction or per day);
4. Foreign currency transactions, foreign currency purchase and sale requests (regardless of transaction value).

Note:

• Customers should only update biometric data from the chip of the Citizen ID card via the Techcombank Mobile digital banking application or visit Techcombank branches for support. 
• To avoid fraud risks, please do not update biometric data through any other websites or applications. 
• Techcombank does not require you to provide OTP, password, card number, security codes... via phone or link.

For further detailed support, please contact:

• Techcombank branches/transaction offices nationwide 
• Customer Service Center (hotline 24/7): 1800 588822 (domestic) or 84-24-39446699 (international) 
• Email: call_center@techcombank.com.vn