To enhance customer protection in electronic transactions, Techcombank launches a feature for updating biometric data from chip-based Citizen ID cards and implements biometric authentication measures for digital transactions, following Decision 2345/QĐ-NHNN of the State Bank of Vietnam.
Techcombank launched a feature to help customers update and supplement biometric data from chip-based Citizen ID cards to ensure account safety and serve as authentication when performing transactions (transfers & payments) exceeding the limit on the digital banking channel as regulated by the State Bank.
Starting from July 1, 2024, customers will need additional biometric authentication when performing transactions exceeding the threshold according to the regulations of the State Bank on Techcombank Mobile and Techcombank Online Banking, or when performing the first transaction after installing or reinstalling Techcombank Mobile on a new device.
Most importantly, starting from January 1, 2025, according to Circular 17/2024/TT-NHNN of the State Bank of Vietnam, you will not be able to perform any digital transactions on Techcombank Mobile if you have not completed the biometric information update
A. Benefits of biometric authentication
Biometric data is a unique identifier of an individual, such as a face. This information has been verified and stored by the Ministry of Public Security in your chip-based Citizen ID card.
Safer transactions |
Enhances security |
Pioneering technology |
Use biometric data to accurately authenticate that you are performing the transaction. | Encrypts and protects your information from cybercrime risks |
Use the most modern technology to protect your assets |
Updating biometric data from chip-based Citizen ID Cards on Techcombank Mobile
Customers can update biometric data from chip-based Citizen ID cards through the Techcombank Mobile digital banking application and at Techcombank branches.
Note:
Update via Techcombank Mobile |
Instructions for updating on Techcombank Mobile for Android devices |
Instructions for updating on Techcombank Mobile for iOS devices |
Instructions for updating on VNeID |
Update at Techcombank branch |
Bring your chip-based Citizen ID card to a Techcombank branch that supports biometric data updates. Staff will assist you in collecting biometric information. Visit the nearest branch for support. |
Please bring a valid passport to Techcombank branches after July 1, 2024, for support in supplementing biometric information.
Starting from July 1, 2024, Techcombank will use the biometric data you have registered as the basis for authentication when you perform certain transactions on the Techcombank Mobile and Techcombank Online Banking.
You will need an additional step of authentication by taking a selfie after verifying the transaction with an unlock code, fingerprint, or device face recognition as currently, for the following transactions:
Note:
For further detailed support, please contact:
To assist customers in planning ahead and ensuring the best banking experience, the following information is hereby announced by Techcombank
Enjoy the privilege of earning Techcombank Rewards points up to 25% at AEON Mall, WinMart, Co.opmart, Shopee, ShopeeFood, TikTok Shop, Golden Gate, Katinat, Phe La... exclusively for Techcombank Inspire members who are Techcombank Visa Eco Debit cardholders from 01/05/2025
To offer a better service and experience, the banking service upgrade will be carried out by Techcombank, in which, some services may be temporarily interrupted as follows