To ensure convenience and timely support when needed, customers can easily connect and consult directly with an advisor on Techcombank Mobile

 

1. Key benefits:

  • Connect directly with professional consultants and receive support tailored to your needs

  • Maximum security with all chat history stored for 60 days and easily accessible when needed

  • Quick support anytime, anywhere with just a few simple steps on Techcombank Mobile

 

2. Eligible Users:

  • Customers have a Techcombank account and have installed Techcombank Mobile version 3.1.10 or higher.

  • Customers who do not have an assigned Relationship Manager or Senior Relationship Banking Officer. 

 

3. User guide for this feature on Techcombank Mobile

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Step 1: On the main screen of Techcombank Mobile, go to “Discover Products” and select “Spend”.

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Step 2: Tap “MyCash Overdraft Account”, then on the product introduction screen, select “Chat with us”.

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Step 3: Enter and submit your inquiry to receive a response within 5 minutes. On this screen, customers may also choose to make a direct call to the consultant.

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Step 4: Review your consultation history within 60 days for easy reference.

Please enable notifications from Techcombank Mobile to receive timely updates when there is a new message from the consultant.

Note:

  • The Chat with Advisor feature is only available during business hours.

If you need further support, please contact: