From July 5, 2025, Techcombank has launched the online support feature, delivering a professional, fast and convenient consultation experience directly on Techcombank Mobile
To ensure convenience and timely support when needed, customers can easily connect and consult directly with an advisor on Techcombank Mobile, applicable when accessing MyCash overdraft and Auto-Earning products.
Connect directly with professional consultants and receive support tailored to your needs
Maximum security with all chat history stored for 60 days and easily accessible when needed
Quick support anytime, anywhere with just a few simple steps on Techcombank Mobile
Step 1: On the main screen of Techcombank Mobile, go to “Discover products”
For Auto-Earning: Select “Auto-Earning”
Step 2: Select “Chat with Advisor” on the product main screen. (illustrated with MyCash Overdraft product)
Step 3: Enter and submit your inquiry to receive a quick response. On this screen, customers may also choose to make a direct call to the consultant, and will receive notification when there is a response.
Step 4: Review your consultation history within 60 days for easy reference.
Please enable notifications from Techcombank Mobile to receive timely updates when there is a new message from the consultant.
Note:
If you need further support, please contact:
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