In compliance with Circular 18/2024/TT-NHNN of the State Bank, Techcombank will only provide transaction services with chip technology cards to help customers enhance information security and have a convenient experience when making transactions. Napas payment cards using magnetic technology issued by Techcombank (magnetic Napas cards) will begin to temporarily suspend and stop providing services from March 19, 2025.


At the same time, to protect customers, Techcombank will suspend and stop providing services for magnetic technology cards issued by Techcombank as soon as fraudulent transactions are detected.

 

1. Outstanding features of chip technology cards

Chip technology cards are designed with modern technology, ensuring safety and security according to VCCS standards, and reducing the risk of counterfeit or fraudulent transactions.

 

  Magnetic card Chip technology card
Design The back has a brown or black magnetic strip It has an electronic chip. Accompanied by a wave bar symbol indicating contactless payment
Durability Not very durable High durable
Information encoding form Text format and is only encoded once, cannot be changed in the future Binary format on the computer can change continuously
Security level Low High

 

2. Instructions for issuing new chip technology cards

Currently, Techcombank is supporting customers to issue new chip technology cards completely free of charge

 

Method 1: Convert at the transaction counter Method 2: Convert on Techcombank Mobile (*) Method 3: Convert via the switchboard
Customers bring valid ID documents to the nearest transaction counter to change the card completely free of charge. Step 1: Log in to Techcombank Mobile, In the card and account section, select the account associated with the magnetic card to be converted, click Open card...    Step 1: Customers call the switchboard at 1800 588 822 and discuss with the consultant the need to convert the magnetic card.
Step 2: Select the type of card to convert. Select Open card. Step 2: Provide personal information for authentication and register to receive the card at the address as needed.
Step 3: Confirm information to complete the registration. The new card will be issued in non-physical form or the physical card will be sent to the registered address

 

 

Not applicable to customers who own 02 or more chip technology cards


Details Techcombank offers free conversion of magnetic stripe cards to chip technology cards

 

Note: Techcombank only supports converting magnetic stripe cards to chip technology cards via the above three methods. To avoid scammers, beware of other forms (authentication via links, calls to guide application installation or provide personal information, etc.).

 

If you need further support, please contact: