To ensure convenience and timely support when needed, customers can easily connect and consult directly with an advisor on Techcombank Mobile, applicable when accessing MyCash overdraft and Auto-Earning products.

  • Connect directly with professional consultants and receive support tailored to your needs
  • Maximum security with all chat history stored for 60 days and easily accessible when needed
  • Quick support anytime, anywhere with just a few simple steps on Techcombank Mobile

 

How to use

On the main screen of Techcombank Mobile, go to “Discover products”

1

For Auto-Earning: Select “Auto-Earning”

2

For MyCash overdraft loan: Select “Spend”, select “MyCash Overdraft Account”

3

Select “Chat with Advisor” on the product main screen. (illustrated with MyCash Overdraft product)

Enter and submit your inquiry to receive a response within 5 minutes On this screen, customers may also choose to make a direct call to the consultant, and will receive notification when there is a response.

4

Review your consultation history within 60 days for easy reference.

Please enable notifications from Techcombank Mobile to receive timely updates when there is a new message from the consultant.

 

Note:

  • This feature is currently only available for customers who do not have an assigned Relationship Manager or Senior Relationship Banking Officer.
  • Update Techcombank Mobile to version 3.1.10 or higher to experience this feature.
  • The Chat with Advisor feature is only available during business hours.

 

If you need further support, please contact: