To ensure convenience and timely support when needed, customers can easily connect and consult directly with an advisor on Techcombank Mobile, applicable when accessing MyCash overdraft and Auto-Earning products.

  • Connect directly with professional consultants and receive support tailored to your needs
  • Maximum security with all chat history stored for 60 days and easily accessible when needed
  • Quick support anytime, anywhere with just a few simple steps on Techcombank Mobile

 

How to use

On the main screen of Techcombank Mobile, go to “Discover products”

Please enable notifications from Techcombank Mobile to receive timely updates when there is a new message from the consultant.

 

Note:

  • This feature is currently only available for customers who do not have an assigned Relationship Manager or Senior Relationship Banking Officer.
  • Update Techcombank Mobile to version 3.1.10 or higher to experience this feature.
  • The Chat with Advisor feature is only available during business hours.

 

If you need further support, please contact: