To enhance customer experience and service quality, the technology service backup system testing of Techcombank will be carried out at the following times:
- Phase 1: From 00:05 a.m. to 04:30 a.m. on November 22, 2025, with service interruptions expected between 00:05 a.m. and 01:30 a.m.
- Phase 2: From 01:30 a.m. to 04:30 a.m. on November 23, 2025 with service interruptions expected between 01:30 a.m. and 02:25 a.m.
The following services are temporarily unavailable during interuption period on both testing days:
- Techcombank Mobile, Techcombank Online Banking and Techcombank Business, F@st ebank digital banking services
- 24/7 interbank fund transfer service via NAPAS (via account number and card number, both outgoing and incoming transactions)
- Techcombank Debit and Credit payment services, linked services between Techcombank cards and e-wallets (Note: Transactions made via Techcombank Credit on CDMs/ATMs and POS operate normally)
- QR Code, SoftPOS and SmartPOS payment servicess, Techcombank merchant soundbox, and QR integration with point-of-sale (POS) software
- Automatic switchboard for individual customers.
Sincerely appreciate your understanding and kindly recommend planning your transactions outside of the testing periods.
If you need further assistance, please contact Techcombank via our Customer Service Central:
Thank you for your support!
