Introduce online Password Reset and
Online User Unlock functionalities on F@st EBank

Password Recovery and Unlock
Easy access on F@st EBank


Outstanding advantages

Save time and money

  • Needless to waste time commuting, waiting for document approval and/or information verification at the counter or via Call Center

  • Completely free of charge upon request

Stay safe, proactive, and convenient

  • Enhance security through multiple layers for users

  • Automate customer information authentication with the shortest possible time to reset customer’s information

  • Actively reset passwords or unlock users anytime, anywhere on the electronic banking sytem – F@st EBank

  • Eliminate 100% of required documents when processing requests


- To ensure the safety & security for users when using the two new functionalities, Techcombank recommends that corporate customers correctly declare the user’s personal information during registration.
- Please contact your Relationship Manager or the nearest Techcombank branch to review the personal information registered with the bank (ID (9 or 12 numbers)/Passport No.; contact phone number; e-mail). In case the registered information with the bank is incorrect or being shared, please contact the nearest Techcombank branch for assistance regarding updating information before using the new functionalities.

User guide

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