State Treasury project
Thanks to outstanding H2H technology capability, GTS helped Techcombank successfully implement the state budget tax collection system.
CASA balance
increased nearly 1.5 times from 2020
112%
Domestic remittance volumes
mainly from digital channels
34.3%
FX value
with transactions via digital
channels 1.8 times higher than 2020
39.7%
Total value of outward LGs
46.7% YoY
2021 highlight
Digitalisation
Scaling host-to-host solutions
In 2021, GTS:
Launched new services
- Tax collection via a F@st Mobile (Tpay) account link
- A solution package using Misa accounting software (B2FEB)
- A fast internet banking file sending service for international money transfers
- A partnership with NAPAS to implement 24/7 fast money transfer services for corporate clients
Saw 1.5 times more customers register to use H2H services than in 2020
Drove a 417.4% increase in the number of domestic remittances transactions compared to 2020
Digitalisation of supply chain finance (SCF) services
GTS made progress toward converting suppliers and contractors to the online SCF platform. This reduces manual paperwork, streamlining and shortening the disbursement approval process. A contractor can actively choose the disbursement item according to need or set-up automatic disbursement requests. Customers can look up limits, disbursements and debt collection information; all without entering a bank branch.
Product enhancements and process standardisation
Letters of Credit and Guarantee
Standardising the features and operation of LC and LG products has been welcomed by customers and helped improve their experiences significantly.
F@st Ebank (FEB) enhancements
In 2021, there was strong growth in the value of overseas transactions (+53.7% YoY), accounting for 42.2% of cash management fees from corporate customers. We are seeing a big transition from over-the-counter to digital channels.
Agile – Improving project management
In 2021, GTS was the first of our business units to successfully transition to Jira – an agile tool for project management.
The financial market
Our total FX trading value grew by nearly 39.7%, with transactions via digital channels 1.8 times higher than 2020.
LG value
46.7% YoY
Impressive growth in Deferred Letter of Credit product
89.1% YoY
LG value
55.7% YoY
New products and services
Digital signatures and 24/7 call centre support
In response to COVID-19, we offeredemaildigitalsignature solutions so business activities and financial transactions could continue during quarantine periods.
Collection services
GTS saw that many companies would like to collect payments fromthirdpartiesviatheBank’s networks and services (e.g. at the counter, terminals, POS, payment gateways, Techcombank app etc.). As a result, GTS piloted processes where a corporate customer could do this through partner channels including referral, master merchant and outsourcing; and also through a payment gateway that accepts their cards.
Awards
Most Recommended Transaction Bank in Vietnam
Best Corporate Payment Implementation
Bank of the Year
Leading Market Maker in 2021
NBest Market Maker
Most Active Bank
Top 5 in volume traded banks
The focus for GTS in 2022 trong năm 2022
Digitalisation, data utilisation and people development remain top priorities for 2022.
GTS will focus particularly on
- Expanding main operating account (MOA) and increasing product penetration through cross-selling, up-selling and engagement
- Continuously digitalising and transforming to H2H solutions with the targeted growth rate of transaction volume and value at over 100%
- Maintaining momentum and driving the CASA balance through MOA and accounts for trusts, securities and agencies
- Diversifying income by driving fees through investment products, CD Bao Loc, overseas remittances, trade and FX flows.
Two important strategic initiatives are:
- Improving cash and cash product capacity accounts and plans to market
- Implementing a supply chain sponsorship program.