Techcombank | 2021 Annual Report

VI | EN

DATA

Data is the essential conduit to making informed decisions and engaging customers through relevant and personalised solutions. In 2021, we focused on three specific areas to optimise our use of data:

1

Building a hybrid data lake on the cloud with AWS

2

Using data and analytics capabilities in the development of improved propensity models to predict customer behaviour and improve lead generation and conversion rates

3

Revamping data governance to implement new policies and standards and identify target-state architecture and technologies.

Migrated

90%

planned applications to the cloud
Maintaine

99.96%

consistent uptime for IT services

Talent

Employee value proposition

To have the best workforce, we offer an attractive EVP which enables employees to embrace the spirit of ‘Dare to Be A Greater You’ in their career journey at Techcombank.

Launch of HRConnect

The new HRConnect platform digitalises the employee journey by providing essential employee offerings via a more intuitive, user-friendly and modern interface. We have streamlined HR data management.

HR and LMS system
implementation duration

8 months