2021 highlights

• We launched a market-leading omni-channel retail lending platform (Smart Credit), which reengineered the end-to-end process, to establish a more holistic view of customer information including both internal (lending and non-lending) and external sources.
• We continued to expand BCDE, our corporate commercial lending platform, which was designed and introduced to effectively automate and manage the credit management value chain for non-retail credit portfolios.
• Debt collection platforms and processes were enhanced to suit the ‘new normal’ and digitalisation of customer interactions is well underway.
• The launch of a market-leading fraud management platform that includes a powerful two-factor customer and card authentication process (Visa 3D secure 2.0) enables customers to shop safely in the ever-expanding e-commerce ecosystem.

Compliance through contemporary risk management: We were the first bank to comply with International Financial Reporting Standard (IFRS) 9 in 2018, followed by full compliance with Circular 41 in 2019 and three pillars of Basel II in 2020. In 2021, Techcombank upgraded its Basel and IFRS standards, especially stress test model across credit, market, liquidity and operational risk management.