Techcombank | 2021 Annual Report


Our 28+ Year
Journey Of Success

First privately owned bank in Vietnam to join “billion dollar club” with PBT of USD 1 billion;

Raised international syndicated USD 800 million term loan facility;

Won 2 Best Bank in Vietnam Awards from Euromoney and Finance Asia;

Won Asia Pacific Best Treasurer – Corporate Treasurer.

Prioritised resources to protect employees and customers amid the COVID-19 pandemic

Revamped digital and data capabilities by applying Agile working methods and establishing DnA division

First bank in Vietnam to introduce a comprehensive ecosystem with an end-to-end omni-channel experience on a digital platform

The USD 500 million syndicated term loan of Techcombank was the most successful syndicated loan in Vietnam for 2020

Partnership with One Mount Group to allow a seamless digital experience throughout the customer journey: financial solution ‘Loan Card’ issued for VinShop GTs, and a comprehensive mortgage experience with OneHousing

No. 1 CASA ratio at 46.1%, and total CASA volume for the first time exceeded VND 100,000 billion

ROA at 3.1% – highest in the banking industry • No. 1 brand in terms of efficiency, from Forbes • Most Impressive Bank Brand and Bank with the Best Brand Health, from MiBrand Vietnam – Brand Finance's domestic partner

Opened second Northern head office – Techcombank Agile Center, 119 Tran Duy Hung Street, Cau Giay District, Hanoi

New record PBT of over VND 12 trillion

Welcomed 1 million new customers

Became the leading bank for operating efficiency, two years faster than the schedule in our five-year plan

Continued to increase our regional-leading scores on the Organisational Health Index and EES

Became Vietnam’s leading bank for Visa card volume and transaction value, winning seven awards from Visa – the most a Vietnamese bank has ever won

Officially complied with Basel II on 1 July with a CAR double that required by SBV regulations

Awarded Vietnam House of the Year by Asia Risk in recognition of derivative structuring capabilities and broad swap and hedge product offerings, combined with an effective internal risk management system to solve the financial needs of corporate customers of all sizes

Awarded Best Payments Bank in Vietnam by The Asian Banker

Listed on Ho Chi Minh City Stock Exchange – ticker TCB – with capitalisation of USD 6.5 billion in South East Asia’s third-largest IPO

Tripled charter capital to VND 34,966 billion

First private joint stock bank to make over VND 10,000 billion profit

Awarded leading bank in Visa (debit and credit) card transaction value by Visa International

Awarded Best Bank in Vietnam by EuroMoney and Best Trade Finance Bank in Vietnam by Global Banking and Finance Review

Received S&P’s highest credit rating in Vietnam

Maintained double profit growth rate with VND 8,036 billion PBT

Ranked by The Asian Banker as Vietnam’s second most profitable bank – over 5 million customers

Leading Vietnamese bank for Visa card transaction value

Market leader for bancassurance, through strategic cooperation with top insurance firm, Manulife

Voted by Techcombank employees as having the best HR and most engaged employees (Employee Engagement Survey, EES), and as the second-best place to work in Vietnam’s banking and finance sector

Held the inaugural Techcombank Ho Chi Minh City International Marathon – an event to help us connect with, and contribute to, our community

Launched our highly successful 2016–2020 strategy to be Vietnam’s No. 1 bank and lead the financial lives of our millions of customers

Doubled 2015 profit

Awarded Best Bank in Vietnam by FinanceAsia, Vietnam House of the Year from Asia Risk and Enterprises with Excellent HR Policies at the Vietnam HR Awards

No. 2 bank for largest Visa transaction value, with 4.2 million customers

Confirmed as Vietnam’s leading bank for service quality, with 23 prestigious local and foreign awards from Global Finance, IFC and FinanceAsia

The reliable choice for 3.7 million individuals and 48,000 corporates

Vietnam’s leading online bank – bringing our cardless ATM service to over 2.8 million customers

Vietnam’s second largest joint stock bank by network scale – 307 branches and total assets of VND 180 trillion

Winner of many global awards, including EuroMoney’s Best Bank in Vietnam

Became a leading joint stock commercial bank – VND 5,400 billion charter capital

Total assets of VND 95,000 billion • First Vietnamese bank to partner with leading global strategic consultant, McKinsey

Founded Smartlink, Vietnam’s largest card alliance

Launched the Techcombank Visa credit card

Reached over USD 1 billion in total bank assets

Participated in global card payment system via F@stAccess – Connect 24

Launched Globus, our core banking system, that complies with international standards

Established with charter capital of VND 20 billion