Risk management
Prudent lending policy as per approved risk appetite helped to maintain CAR at 15.0%, NPL at 0.7%, and credit cost reduced to 0.7% (from 0.9% in FY20). We also successfully managed down nearly 80% of 2020 COVID-19 restructured portfolios.
2021 highlights
- We launched a market-leading omni-channel retail lending platform (Smart Credit), which reengineered the end-to-end process, to establish a more holistic view of customer information including both internal (lending and non-lending) and external sources.
- We continued to expand BCDE, our corporate commercial lending platform, which was designed and introduced to effectively automate and manage the credit management value chain for non-retail credit portfolios.
- Debt collection platforms and processes were enhanced to suit the ‘new normal’ and digitalisation of customer interactions is well underway.
- The launch of a market-leading fraud management platform that includes a powerful two-factor customer and card authentication process (Visa 3D secure 2.0) enables customers to shop safely in the ever-expanding e-commerce ecosystem.
We have actively researched, developed and implemented programs and policies to encourage lending to ‘green’, eco-friendly projects and increased the number of these in our loans portfolio.
Corporate culture
Customer-centricity
Collaboration for common objectives
Innovation and creativeness
Self-development
Work efficiency
Our corporate culture is defined by five core values, which guide everything we do at Techcombank. They are:
Corporate
culture
-
Create sustainable
development -
Create a
competitive
advantage -
Create foundations
for strategic
execution
-
Create our
organisation’s
own identity
-
Have a strong corporate culture, which can contribute to the Bank’s performance
-
Attract talent,
and retain employees
