Techcombank | 2021 Annual Report


RBG set a record-high CASA level of VND 100.0 trillion (+30.8% YoY), accelerating outstanding credit to VND 161.7 trillion (+45.5% YoY), and generating VND 14.2 trillion TOI (+33.7% YoY).

2021 highlights

To better serve our customers through all stages of their financial lives, in 2021, we completed the RBG restructure, based on centralised management by function, including:


Spending (e.g. CASA/debit cards, credit cards, mobile banking)

Everyday banking

Our e-banking performance was officially recognised in late 2021, when the National Payment Corporation of Vietnam (NAPAS) named Techcombank as the Bank of the Year. Other awards by NAPAS in 2021 were:

Market Leader in Domestic Payment activities

Outstanding Bank in Card Payment Transactions

Outstanding Bank in NAPAS247 Transactions

Outstanding Bank in Cashless Payment Transactions

Our eight awards by Visa were:

  • 1 Leadership in Payment Volume
  • 2 Leadership in Payment Volume Growth
  • 3 Leadership in Debit Payment Volume
  • 4 Leadership in Credit Payment Volume
  • 5 Leadership in Visa Tap to Pay Payment Volume
  • 6 Leadership in Domestic e-Com Payment Volume
  • 7 Leadership in Contactless Penetration Growth
  • 8 Leadership in Contactless Active Terminals Penetration.

Saving (e.g. TDs, CD Bao Loc)

Diversified platform for different savings needs

The high-income customer segment remains the bedrock of our funding structure, representing 84% of the deposit balance. In 2021 we also announced the issue of Techcombank iCAP deposit certificates, offering value propositions such as flexible liquidity and optimal profit. The issue raised the volume of medium and long-term retail customer funding more than 39.7%, making iCAP a flagship product for 2022.

Total customer deposits

12.8% YoY


30.8% YoY

Online savings

1.3% YoY


Borrowing (e.g. mortgages, auto loans, PIL, etc.)

Enhancing propositions to meet customers’ loan demand

Our achievements in consumer lending in 2021 saw Techcombank win The Asian Banker award for Vietnam’s Best Mortgage/Home Loan Product in the retail banking segment for the second time.

Retail loan balance

45.5% YoY

VND 161.7 trillion

Home loans

44.7% YoY

VND 126.3 trillion


Protecting (e.g. Banca products partnering with Manulife)

Insurance protection

We rebooted our strategic relationship with Manulife this year, to offer life insurance products. Our joint investment in areas like digital sales systems and frontline training has led to our partnership now claiming the second highest number of premium- paying customers in the market.


Investing (e.g. bonds, TCBS equities, Banca ILP).

Meeting the investment needs of customers

Techcombank we continued to collaborate with TCBS to develop and provide investment solutions to meet customers’ growing demands.

Our efforts in serving retail customers in 2021, using TCBS’s investment solutions, were recognised by The Asian Banker with an award for Best investment Product.

The focus for RBG in 2022

  • Providing the best customer experience via a new mobile app
  • Connecting data and digital to drive customer acquisition and cross-selling
  • Further digitalising the customer journey
  • Completing comprehensive wealth management offerings
  • Enhancing best-in-class private banking for targeted customers.
  • Finalize the estate management product framework and strategy
A record-high CASA level

VND 100 trillion

Number of customers using at least one product

24.1% YoY

Number of e-banking transactions

70.0% YoY