The transformation of Tech
Transformation report
Our five year bank wide transformation – covering Data, Digital and Talent – reflects Techcombank’s adaptability and forward-thinking culture in the rapidly evolving, digital banking landscape. After three years of very purposeful and sequential strategic planning and execution, we are well on the way to becoming a future proof banking platform leveraging best in class digital platforms, cloud-based data and AI and new business models to grow in new areas of business.
We are now starting to deploy differentiated customer value propositions using our new best-in-class digital, sales and data platforms.
We’re embracing Agile methodologies Bank-wide, moving from traditional divisions and organisational structures to a more efficient, collaborative, flat and cross-divisional teamwork approach. Our employees reskill as the workplace changes.
Data and analytics (DnA)
Our data strategy revolves around three key objectives: generating revenue, enhancing productivity and driving innovation. These are at the heart of our decision making and operational processes.
In an outstanding year, Techcombank’s Data and Analytics (DnA) division significantly advanced our analytics, improved our campaigns and increased revenue. We fortified data accessibility and governance, reinforcing our commitment to integrity and innovation and propelling the Bank’s continued success.
As we progress into 2024, Techcombank’s focus on data has never been more crucial. We’re excited to see how these advancements continue to shape our future
Digital office
The Bank’s ongoing strategic investment in digital platforms, digital acquisition and providing the best possible digital experiences has seen us attract ever larger numbers of new customers and offer them unique, data-enabled, hyper-personalised experiences. As we delve more deeply into our sea of data to gather insights and harness the power of AI and machine learning, we are continuously making every customer’s experience more bespoke. The ability to innovate and effortlessly increase the number of customers we serve, has led to more transactions being done online, costs in several areas being reduced and overall returns rising. Our multi-award-winning digital transformation has the Bank operating at new levels of efficiency and on track for future growth.
IT Division
In 2023, the Bank had a paradigm shift away from the idea that attracting and retaining customers means a proportional increase in our workforce. IT Division played a key role in the Bank’s ability to add 2.6 million new customers this year while maintaining a consistent cost-to-income ratio by:
