Reaching for new heights
Bank-wide management report
Financial highlights
Total operating income
VND 40.1 trillion
-1.2% YoY. TOI reached VND 11 trillion in Q4, the Bank’s highest ever quarterly TOI.
Profit before tax
22.9 trillion
-10.5% YoY – exceeding the target of VND 22 trillion.
CASA ratio of
~ 40%
positive CASA momentum in the second half of the year, driven by a strong increase in CASA balances
Retail Banking Group (RBG)
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Our breakthrough product, the Bao Loc Certificate of Deposit (CDBL) saw remarkable uptake, increasing by approximately 142%
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2.6 million
New customers
8%
Net interest income growth
632,000
Inspire customers, from 200.000 in 2022
142%
Bao Loc Certificate of Deposit (CDBL) balance
Business Banking (BB)
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TCBB’s features make it well loved by customers. It has around 100,000 users, and top reviews (4.9/5 rating) on the App Store.
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By successfully facing many challenges this year, Business Banking (BB) confirmed that our strategy is the right one for delivering a solid financial performance. In 2023, we attracted over 23,000 new customers, 122% more than in 2022, our operational capabilities are strong and our new offerings well targeted. As the market recovers, we are in a position to enable fast growth and improved customer satisfaction.
Wholesale Banking (WB)
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In 2023, WB played a vital role in the Bank’s long-term ESG journey, not only ensuring Techcombank's compliance with advanced ESG practices but also enabling sustainable business for our clients.
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Despite unusual challenges in 2023, Wholesale Banking (WB) met our annual objectives and continued marching towards our 2021-2025 strategic goals. Our ability to maintain non-performing loans (NPL) at nearly 0% is the fruit of our robust risk management framework and market-leading approach to project financing. We only finance developments with a clear title and in strategic locations such as central business districts (CBD) or high-demand, well-developed and connected areas.


The year also saw us shift gears as we diversified our revenue streams beyond real estate. This strategic move yielded substantial 60% year-on-year (YoY) growth in lending to non-real estate business customers. Similarly, fee income grew a notable 61% YoY. These achievements underscore the Bank's ongoing commitment to achieving balanced, prudent expansion across different customer segments and markets.

Global Transaction Services (GTS)
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GTS’ advanced solutions and dedicated sales force helped Techcombank drive nearly VND 1 trillion net fee income (NFI) from foreign exchange sales in 2023, the highest in the Bank’s history.
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Key performance highlights for 2023 were being the unrivalled leader in fee income and our robust improvement in CASA. This was, in large part, due to Global Transaction Service’s (GTS) creation of a comprehensive suite of innovative, digital-led offerings.

Outstanding achievements
Letters of Credit
#3
Market share in Letters of Credit – up from #4 in 2022
Market Share in bank guarantees
#4
Market share in bank guarantees – maintained from 2022
Market share in Foreign Exchange (FX) Services
#5
Market share in foreign exchange (FX) services – the only private joint stock bank in Top 5
Share of National Payment Corporation of Vietnam
13%
Share of National Payment Corporation of Vietnam (NAPAS) payment and collection volume.
Subsidiaries
  • Techcom Securities Joint Stock Company
    (Techcom Securities - TCBS)
  • Techcom Capital Joint Stock Company
    (Techcom Capital - TCC)
  • Techcombank Asset Management company limited
    (Techcombank AMC)
Subsidiaries