IT Division
Overview
In 2023, the Bank had a paradigm shift away from the idea that attracting and retaining customers means a proportional increase in our workforce. IT Division played a key role in the Bank’s ability to add 2.6 million new customers this year while maintaining a consistent cost-to-income ratio by:
2023 Highlights
Each year the Bank recruits from among the top 5% of college IT graduates from Vietnam’s best universities. This elite cohort is pushed to develop their potential, which includes learning skills from different IT disciplines. For example, a software developer in college may learn infrastructure, cloud and automation, making them a more well-rounded future leader.
The first group of students who started in 2022 and the second from 2023 have really enjoyed learning and working with us. All are actively engaged in strategic initiatives and action plans in roles ranging from Developer, Business Analyst, DevSecOps (DSO) Engineer, Scrum Master and Junior Solution Architect. Their ambition, ability and commitment was recognised by their Matrix Managers with an average Key Performance Indicators (KPI) score of 8.6/10. They are also active in cultural and team-building activities included football, Techcombank’s T-talent contest, and the IT running race, all contributing to a dynamic and inclusive workplace.
Highlighting their technical acumen, a team of three won second prize at the AWS Deep Racer contest, a machine learning software development competition held in partnership with AWS and Techcombank. Our aim is to set up a national competition against other Vietnamese banks, and send the winner to an international competition in the US.
The next batch will grow to 16. All candidates are confirmed to come on board in January 2024. The program has also been expanded from 18 to 24 months.
The HCMC Digital Centre grew steadily in 2023 and remains our tech hub. The team participated in IT projects, collaborated remotely, and worked closely with the team in Hanoi to deliver on our commitments.
Skills were being continuously honed via official and on-the-job training with the HCMC Digital Centre recording 22,000 hours of learning for 2023.
We delivered all planned events and activities for our HCMC squad. This includes the same level and quality of content as our northern teams across town halls, year-end parties, Techcombank’s birthday celebrations, and induction training. The events enjoyed 75%+ participation and a 4.6+/5 average satisfaction.
This year was the first time IT Division had its own internal communication channel – TechNet. It is a place to share information about what is happening in the technology community and within the Bank, so every IT employee is aware of their internal and external working environment.
Employees across IT Division recorded excellent Employee Engagement Score, with 76% for Employee Engagement, 81% for Employee Enablement, and 69% for Employee Effectiveness compared to 72%, 78%, and 61% in 2021 respectively
Other memorable IT Division activities for 2023 included:
| Metric | 2022 actual | 2023 YTD |
|---|---|---|
| Service Level Agreement | 97.51% | 98.46% |
| First Time Right | 97.02% | 98.51% |
| Satisfaction Rate | 98.41% | 99.16% |