Chapter 4 - The transformation of Tech
Talent (HR)
“In 2023, Techcombank took significant strides in recruiting
the most talented people, offering them tailor-made
development programs and providing best-in-class support for
their career and personal growth. Simultaneously, we have been
building robust technological capabilities for future
effectiveness.”
Chief Human Resources Officer
Overview
Our strategic vision for human resources is to be ‘home to the best talent’. In a challenging business environment, talent has become even more important to achieving the Bank’s five-year strategy. We successfully developed and retained talent throughout the year, building concrete foundations for future effectiveness, reflected in our very positive Employee Engagement Survey (EES) results. We received more prestigious awards that reflect our efforts:
1st and only
bank in Vietnam to win “Best Workplaces in Asia” and
among the 'Best Workplaces in Vietnam' 2023 – by Great
Place to Work
Top 50 Vietnam
Best Places to Work – by Anphabe
Employer of The
Year – Banking and Achievement in HR Technology – by the
Stevie Awards 2023
Best company to
work for in Asia – HR Asia; our third consecutive win!
2023 Highlights
We are pleased to have recorded about 90% satisfaction across
our employee segments at various steps in their performance
management journey.
1. Building our Human Resource Information System (HRIS)
technology stack
Throughout the whole journey, Techcombank strives to provide
employees with the best experience. HR's digital
transformation has enabled us to move to our HRIS, HRConnect
on cloud enabling 60-70% of our HR transactions to online and
paperless. In 2023, we expanded our HR technology stack with 3
additional modules:
2. Acquiring the best talent and providing the best onboarding
experience
In 2023, we continued to reach out to the world, with a talent
roadshow to Sydney, to seek the hard-earn talent with targeted
Vietnamese home comers with niche skills. We have also
retained the proactive approach to share information on our
culture and environment, direction and opportunities to the
market labour to attract fitting talent. An effective and
transparent recruitment process helped to benefit both the
Bank and applicants, leading to 97% of positions recruited
with high satisfaction by both the recruiting units and
the applicants.
3. Learning and development
A highlight of 2023’s learning and development journey was
revamping our Key Talent segments with corresponding
specialised training program. Our Key Talent makes up less
than 5% of the Bank’s total population and have high
leadership potential or/and high value niche functional
skills. For each of the Key Talent segments, Techcombank
provided focused tailor-made programs with modern tool and
training environment such as:
4. Employee Benefits
In 2023 we refreshed our performance bonus scheme offering an
overall increase in the bonus level and better phasing of the
bonus tiers, we offered new targeted benefits, such as
insurance, corporate discounts and others, are welcomed and
appreciated. A particular highlight is An Cu 1, 2,3, our
‘settled accommodation’ program for employees who dream of
owning their own home. We worked with real estate partners to
introduce a corporate discount and offered subsidies and
payment support programs to reduce financial obstacles.
Already 800 Techcomers are homeowners.
2024 focus
In 2024, we will: