Reaching for new heights
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05.

The foundation of Tech

01. Corporate governance 02. Risk management 03. Corporate culture 04. Sustainability report
The transformation of Tech

Corporate governance

In 2023, strictly following the orientation and direction of Board of Directors, Techcombank always ensure compliance with corporate governance regulations according to Vietnamese law, as well as proactively apply best practices of governance in the region and in the world to enhance governance efficiency for the whole bank and raise awareness of managers and employees about best corporate governance practices.

Risk management

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Significant investment saw us raise our compliance and risk management capability to new industry standards, while ensuring operational resilience throughout both financial and non-financial risk management functions.
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In the third year of Techcombank’s five-year strategy, with a vision to ‘Change banking, Change lives’, Risk Management Division (RMD) continued to achieve great progress. In line with requirements of the Bank’s regulators and stakeholders, we aimed to:
  • Improve risk management and oversight capacity by actively building up the risk management framework of Techcombank and our subsidiaries
  • Use data, analytics applied into modelling, and systems to optimise credit underwriting and controls with higher accuracy and efficiency
  • Strengthen the model risk management framework, including developing and enforcing new policy and standards Bank-wide
  • Diversify credit portfolios to create an optimal mix along risk, return and long-term sustainability dimensions.
While aiming for the highest standards of compliance and transparency, we exposed current and emerging risks and devised ways to deal with them.

Corporate culture

A thriving culture
Our Culture Journey program – refreshed in 2022 – is the key channel where we nurture Techcombank’s five core values
  • Customer-centricity
  • Work efficiency
  • Collaboration for common objectives
  • Innovation and Creativeness
  • Self-Development

94% of employees agree that the five core values are consistently demonstrated bank-wide

Net promoter score (NPS)
Q2
69
Top 5 in the market
Q3
75
Top 4 in the market
Q4
82
Top 2 in the market

Sustainability report

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This report outlines the Bank’s strategy, progress and ambitions in addressing key environmental, social, and governance (ESG) issues. Over 2023 we focused on our top five ESG priorities, aligning them with our operations to improve efficiency and effectiveness across the Bank.
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Techcombank's ESG framework
Led by our vision of Change banking, Change lives. Uplifting everyone to reach their full potential and our mission to Lead the digital transformation of the financial industry, enabling individuals, businesses, and corporations to progress and thrive sustainably, the Bank seeks to create value for all stakeholders in a sustainable way. ESG is integrated into our long-term business strategy via a comprehensive framework.