Chapter 3 - The Achievement of Tech

Business Banking

“Understanding our customers’ struggles, we dramatically simplified their banking experiences with the new Techcombank Business app, alongside easier access to lending and tailored services to several industries.”

Deputy CEO cum Chief Business Banking Officer

Phung Quang Hung


2022 Highlights

Business Banking (BB) division performed strongly in 2022, accelerating the Bank’s business diversification.

  • A new app leveraging Techcombank’s cutting-edge data lake and data analytics
  • Tailored services and financing packages to particular sub-segments
Simpler ways of banking

The results speak for themselves…

Operating income

Icon Up 30.5%

Customer deposit

Icon Up 17.3%

Lending balance

Icon Up 7.3%

Net fee and FX income

Icon Up 33.5%

Domestic transaction volume

Icon Up 34.9%

Transaction volume on digital channels

Icon Up 33.5%

International transaction volume

Icon Up 34.9%

and value up 47.4%

result image result image

Simpler ways of banking

‘Techcombank Business’ mobile app

New mobile Techcombank Business app was very well received by our customers and, together with other digital channels, accounted for about 78% of this segment’s total payments volume in 2022.

    Tailored services to sub-segment

    • Industry-tailored financing packages to support businesses from fast moving consumer goods to utility, IT and telecommunications industries
    • QR code payment service for merchants
    • Virtual accounts for forwarders and logistics companies
    • Certificate of Deposit ‘Bao Loc’ for customers to optimise cash surplus yields – for example businesses in education, medical services or consulting sectors
    • ‘B1C online’ for customers seeking a small, but instant loan
    • ‘Automated or Negotiated Online FX’ for importers and exporters with a reasonably stable trading volume.

    Easier lending

    This year saw us reach a new milestone when we significantly reduced the approval time for small credit amounts up to VND 20 billion, with pre-approval features.


      • BusinessOne Plus
      • BusinessOne Connect
      • BusinessOne Premium

      Partnership with MISA

      Our new partnership with MISA – Vietnam’s leading accounting software – offers a digital SME product bundle with quick access to MISA’s financial accounting and operations management solutions.

        Sales force enhancement with a new CRM system

        Sales force enhancement with a new CRM system

        • Centralised customer portfolios, sales potential, contact points and related activities
        • Simplified the ‘know your customer’ process by embedding enriched leads from multiple sources
        • Provided multiple perspectives for managing and monitoring customers
        • Standardised sales processes for specific customers
        • Allowed for interactive, multi-perspective sales funnel management
        • Improved customer query and complaints handling.

        The focus of BB for 2023

        In 2023, we will continue to grow with our customers by offering simpler business transactions, faster finance and access to our large network of partner ecosystems.

        Specific priorities include:

        • Further tailoring our financing packages and turbocharging customer growth, especially for importers-exporters in industries such as textiles, wood and furniture, rubber and cashew growing
        • Providing customers with working capital and risk management tools to participate meaningfully in global business
        • Growing customer value by optimising cash flow, simplifying operations and providing financing via our wide range of supply chain solutions
        • Enhancing customers’ cash and liquidity management with world-class capabilities and tools used by large corporates
        • Making transactions easy, especially for merchants, via our apps and all-in-one payment packages
        • Using the in-branch iDO platform so our sales force can more productively increase their focus on offering advisory services.

        Copyright © 2022 owned by Vietnam Technological and Commercial Joint-stock Bank (Techcombank)

        Download PDF Download PDF