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To steal identity, take over bank account & appropriate customers' money, scammers commonly perform these following scenarios:

 

Scam trick 1: Standardized SIM card scam

   

Step 1: 

Impersonating a Telco staff & threatening to lock SIM card

   

Step 2: 

Asking the user to provide personal information, follow the instructions.

 

Scam trick 2: Counterfeit mobile app

   

Step 1: 

Impersonating a state agency/bank staff & instructs customer to install fake mobile apps

   

Step 2: 

Taking control of the phone SIM & unauthorized access to device's data

 

Scam trick 3: Faking payment confirmation

   

Step 1:

Making a purchase & request to pay via bank transfer

   

Step 2: 

Forging transaction receipts by fake mobile banking app to scam the seller

 

To prevent losses and protect yourself from scam, we advise you to follow the Guidelines for prevention of financial scams 
 

Please contact Techcombank via the following channels for immediate support if you detect any sign of scam:

  • Techcombank's nationwide branches
  • Customer Service Center (hotline 24/7): 1800588822 (domestic) or (+84) 2439446699 (international)
  • Email: call_center@techcombank.com.vn