1. ATM/CDM Skimming Fraud

Scammers often cover cameras to block recordings and install skimming devices to steal card data during ATM/CDM transactions. Stolen information is then used to create fake cards and withdraw money from victims’ accounts.

 

2. Bank Impersonation Documents

Scammers create forged documents with fake seals and signatures impersonating bank staff or managers. They provide misleading reasons (e.g., transaction support during holidays, annual fee refunds, card upgrades/closures/limit increases) to trick victims into clicking on fake links or disclosing personal information, allowing them to steal money from bank accounts.

To protect your information and assets, here’s what you should and shouldn’t do:

SHOULD DO

Only use Techcombank’s products and services introduced through official channels (official announcements are published solely on the website: https://techcombank.com)

Actively monitor your account balance and immediately contact the bank via official channels if you detect any suspicious transactions or suspect fraud.

Carefully check the card reader area, keypad, and surroundings at ATMs/CDMs. Cover the keypad when entering your PIN to ensure security.

SHOULDN’T DO

Never provide your bank account information, OTP, card number, CVV, or expiration date to anyone, under any form, even if they claim to be bank staff.

Do not click on suspicious links, especially those sent via SMS, email, or from unknown calls.

Never proceed with a transaction if you notice strange devices (mini cameras, fake keypads, or any unusual attachments) at ATMs/CDMs or if the machine appears tampered with or in an unsafe location.

We hope that you will always be vigilant to protect your personal information and assets. 

Sincerely thank you for your cooperation and companionship!