In today’s digital age, social media has become an integral part of life in Vietnam, offering convenience in both work and daily activities. However, alongside these benefits, fraudsters are increasingly taking advantage of social media platforms to impersonate trusted entities, deceive customers, and steal personal information or assets.

To help you stay safe, Techcombank would like to share some common types of online scams and tips to avoid them:

 

 1. Impersonation of banks on social media:

Step 1

Use fake social media accountuse fake social media account

 

Step 2

Contact the victim

Step 3

Steal personal information and assets

Use personal social media accounts with names resembling bank brands or customer service roles to deceive users. Reach out to customers through bank fanpages; taking advantage of situations where customers need support, to reply victim’s comments or sends inbox messages to victims impersonating the bank to lure victims or send links requesting information to access digital banking or card information. Take over the victim's banking account, transfer money into the  fraudster’s account, use card information to make payments on behalf of the victim.

 

2. Scams through fake application:

Fraudsters often trick victims into downloading fake applications, leading to the theft of personal information and assets.

 

Step 1

Impersonate agencies or companies

 

Step 2

Contact the victim

Step 3

Steal personal information and assets

Pose as government officials (e.g., local police, tax officers, or prosecutors), banking staff, telecommunications representatives, or delivery service agents.

Call, send SMS, or messages via social media apps (such as Zalo, Viber, Facebook, or Threads) containing fake links, QR codes, or instructions to download malicious applications.

 Fake applications will ask victims to grant access to their devices or contain malicious code that can collect information (such as biometrics, e-banking login accounts, etc.); appropriate personal information for use in illegal purposes such as illegal borrowing, blackmail, etc.; control the device to transfer money from the victim's account to the fraudster account.

 

To protect yourself against the risk of information and asset theft, Techcombank recommends the following:

 

Only contact Techcombank via official channels such as:

  • Website: https://techcombank.com (any other domain or website that differs from this is not an official Techcombank website)
  • Techcombank Việt Nam Fanpage: https://www.facebook.com/Techcombank (Customers should only send direct messages to inbox and not reply wirh private information in the comments).
  • Email:

- For individual customers: Call_center@techcombank.com.vn

- For corporate customers: Hotrodoanhnghiep@techcombank.com.vn

- wb.support@techcombank.com.vn (large enterprises)

  • Hotline 24/7:

- For individual customers: 1800.588.822 (domestic) hoặc +84.24.3944.6699 (international)

- For corporate customers: 1800.6556 (domestic) hoặc +84.24.7303.6556 (international)

  • Digital banking application: Techcombank Mobile, Techcombank Business on CH Play and App Store.
  • And Techcombank branches nationwide.

  • Always verify the authenticity of requests for personal information on social media channels. Be cautious of suspicious websites and accounts before interacting. Contact Techcombank’s official channels or relevant authorities for verification.

  • Ensure your devices are updated with the latest software versions to maintain security.
  • Only download applications from Google Play Store (for Android) or App Store (for iOS). Do not download apps from unofficial sources or QR codes from unverified links.
  • Use reliable anti-virus software on your devices to enhance security and protect against external threats.

  • Do not interact, contact, or reply to any accounts, pages, or social media profiles impersonating Techcombank and do not engage with any non-official channels.
  • Never follow unverified instructions to confirm account information, access unfamiliar links, or download unofficial apps from unknown sources.

  • Do not share personal information, including identification documents (photos of ID cards), OTP codes, CVV numbers, card numbers, passwords, or any sensitive information via phone, messages, or social media.
  • Do not send financial or banking account details to anyone via unofficial or suspicious channels. Avoid actions that might expose you to fraud.

  • Do not use jailbroken devices.
  • Do not install any software shared via files or links sent from any other third party sources of unknown origin, not found on the App store or CH Play, especially applications that require access to data on the installed device.

 

Note: The bank never asks customers to provide bank account information, card information (CVV code, card number), OTP code, password... via phone, text message or website, social channels.

 

Please stay vigilant to protect your personal information and assets. Respectfully thank you for your cooperation and companionship!

 

Sincerely,

Techcombank

Vietnam Technology and Commercial Joint Stock Bank.