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Sustainability at Techcombank

At Techcombank, we aspire to become a leading sustainable finance champion, helping to drive Vietnam’s green growth and fostering long-term economic resilience. We embed sustainability in our strategy, offering innovative solutions and promoting responsible ESG practices for a low-carbon economy

Key Sustainability Pillars

To realize the sustainable development strategy, Techcombank has developed a comprehensive plan including five pillars

Customers

Empowering clients with customer-centric and sustainable solutions

Shareholders

Creating long-term value through sustainable growth

Employees

Building an inclusive and purpose-driven workforce

Regulators

Leading with integrity and compliance

Social & Internal Practice

Embedding sustainability in everything we do

ESG aspiration

Through these five key pillars, we integrate them into our core operations, policies and decision-making process. Our sustainability commitment is structured around key strategic targets

Sustainable Finance and Economic Growth

  • Allocate increasing share of total outstanding lending credit to ESG focused customers, sectors and projects.
  • Achieve full digitalisation of core banking services to transition to paperless branches and reduce paper consumption. 
  • Expand financing to small and medium enterprise (SME) and women-led businesses, with a focus on helping them to build new, sustainable and thriving businesses.


Environmental Responsibility

  • Reduce the bank’s carbon footprint, aligning with Vietnam’s goal of achieving net-zero emissions by 2050. 
  • Guide clients to reduce their carbon footprint and achieve sustainable low-carbon intensive growth.

Social Impact and Governance

  • Maintain at least 50% representation of female managers.
  • Ensure compliance with Vietnam laws and regulations.
  • Be recognised among the top companies in Vietnam for governance excellence.
  • Contribute meaningfully to ESG-focused community events.
  • Sustainability is embedded in our long-term business strategy, creating new approaches that balance business growth with environmental and social responsibility through a comprehensive framework.

Materiality assessment

Within the overall ESG framework above, Techcombank has conducted materiality assessment, designed to ensure the focuses on the most relevant ESG topics that prioritise our business and stakeholders’ interests.

1

Identifying the Context of Impacts

We review the overall sustainability landscape and business context to identify areas where environmental, social, or governance impacts may arise.

2

Determining Relevant Sustainability Topics

We build a comprehensive catalog of potential sustainability topics, reflecting actual or potential impacts, encompassing both positive and negative effects.

3

Assessing Topic Significance

We assess the materiality of each topic to identify the most critical ones that should be prioritized for management, through internal analysis and leadership-level discussions.

4

Validating and Finalising Material Topics

The topics will be reviewed through discussions with relevant units/divisions and approved by senior management. These topics are then integrated into the sustainability strategy, risk management practices, and reporting processes.

Material Topic

Environment

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  • E1 - Supporting the Transition to a Low‑Carbon Economy: Advancing the transition to low‑carbon economy through green products (green bonds/loans, ESG advisory, green deposits, Eco Card) and operational decarbonisation.
  • E2 - Responsible Use of Resources and Waste Reduction: Reducing resource intensity and improving waste sorting, treatment and the circular use of materials across operations.
  • E3 - Conserving Natural Ecosystems: Avoiding sensitive habitats in site selection and integrating environmental safeguards in operations and due diligence.

Social

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  • S1 - Contributing to National Economic Growth: Sustaining business performance and macro contribution (assets, credit, taxes, dividends) to support national development.
  • S2 - Responsible Tax Contribution: Transparent, timely fiscal contributions and disclosures aligned with applicable regulations.
  • S3 - Ensuring Fair Workplace Changes: Ensuring workplace democracy, dialogue mechanisms and clear internal regulations when organizational changes affect employees.
  • S4 - Promoting Equal Opportunities and Inclusion: Fostering inclusive, equitable policies for recruitment, remuneration and advancement and maintaining a diverse workforce.
  • S5 - Maintaining a Safe and Healthy Workplace: Safeguarding employee wellbeing through policies, training, internal activities, and monitoring of working conditions.
  • S6 - Fair Compensation and Working Conditions: Ensuring competitive and fair remuneration and benefits, supported by transparent working‑time practices that promote employee retention and engagement.
  • S7 - Building a Skilled and Engaged Workforce: Implement talent attraction, engagement and development activities to build long‑term capability and leadership.
  • S8 - Creating Positive Impact in Local Communities: Community investment and social initiatives that enhance local wellbeing and participation.
  • S9 - Protecting Customer Data and Strengthening Privacy: Protecting customer data through robust privacy governance and incident‑prevention measures, while enhancing service quality and strengthening complaints‑handling processes.
  • S10 - Enhancing Financial Inclusion and Customer Wellbeing: Expanding access to responsible financing solutions that promote inclusion for under-served groups (e.g., SME, women‑led businesses). 

Governance

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  • G1 - Engaging Transparently in Public Policy Dialogue: Constructive engagement with regulators and stakeholders to advance sustainable finance and other sustainable practices.
  • G2 - Responsible Product Information and Customer Communication: Responsible marketing and transparent product information to protect customer interests and trust.
  • G3 - Upholding Integrity and Preventing Financial Crime: Strengthening ethics, AML/CFT controls, and anti‑corruption measures through continuous training and rigorous enforcement.

 From our ESG strategy, we translate into our concrete actions and execution


For any sustainability-related enquiries,
please reach out to

ESG.TCB@techcombank.com.vn

Email us