To enhance service quality and customer experience, Techcombank would like to inform our valued customers of the upcoming service upgrade schedule as follows:

 

1. Digital Banking Service Upgrade for Individual Customers:

  • Time: From 01:00 AM to 02:30 AM on May 16, 2026, and From 01:00 AM to 01:30 AM on May 17, 2026
  • Affected services: Transactions such as fund transfers and payments, login, cardless cash withdrawals, and other services requiring authentication methods (Face ID, passcode, or password) may be temporarily interrupted during this time.

 

Please try again outside the upgrade periods or use alternative channels such as card payments and ATM/CDM systems nationwide.

 

2. Call Center Service Upgrade for Individual and Corporate Customers

  • Time: From 01:00 AM to 02:15 AM on May 17, 2026
  • Affected services: Call center services may be temporarily unavailable during this time.

 

Please try contacting us again outside the upgrade period. If you need further assistance, please contact Techcombank via our Customer Service Central (outside the upgrade period for hotline):

 

Individual customers:

Corporate customers: