To enhance service quality and customer experience, Techcombank would like to inform our valued customers of the scheduled system maintenance and upgrade as follows:
December 20, 2025 | 01:00 – 02:15 a.m.
Call Center agent connection services will be temporarily unavailable while Automated Call Center services may be unavailable at certain times within a 5-minute window; please try again later.
December 21, 2025 | During this time, some services may experience temporary instability. Customers are advised to retry after a few minutes. Details are as follows:
- 00:15 – 05:00 a.m.: Techcombank Mobile and Techcombank Business applications will remain accessible; however, services may be intermittently unstable at certain times.
- 00:30 – 00:45 a.m.: Credit card and debit card services for both individual and corporate customers may be temporarily unstable.
- 01:00 – 02:30 a.m.: Call Center agent connection services will be temporarily unavailable while Automated Call Center services will remain available.
- 01:45 – 02:50 a.m.: Service will be temporarily unavailable including:
- Services on Techcombank Mobile, Online Banking, Techcombank Business, and F@st E-bank
- Fast interbank transfer services via NAPAS (both inbound and outbound), QR code payments, transfers via bank account (including nickname/alias, phone number), messaging applications
- Bill payments, top-up services, and U-point payments on the OneU app
- OTP notification service
- Balance change notifications may arrive approximately 30 minutes later.
Techcombank sincerely apologizes for any inconvenience caused and appreciates your kind understanding.
If you need further assistance, please contact Techcombank via our Customer Service Central:
Thank you for your support!
