Vietnam Technological and Commercial Joint Stock Bank (Techcombank) would like to inform you the process of receiving and handling complaints of customers at Techcombank
For Individual and Household customers:
For corporate customers:
Information customers need to provide to Techcombank for checking and processing requests:
Within 02 working days after receiving the customer's request, Techcombank will send a confirmation notice of the request receipt for processing. In case the customer contacts via telephone or directly at Techcombank's Branch, Techcombank will confirm directly with the customer at the time of receipt.
The time limit for settling complaints and complaints at Techcombank is no more than 30 days as prescribed by law. In an effort to bring a good experience to customers, the normal time limit for processing at Techcombank is as follows:
Techcombank always considers customer complaints as an opportunity to improve and improve service quality. Techcombank is committed to accompanying customers in the spirit of respect - responsibility - cooperation to bring the best customer experience.
(*) For customers who are vulnerable consumers, Techcombank applies priority mechanism to receive and handle to ensure the interests of vulnerable consumers in accordance with the law.
