Honored as the 'Best Digital Bank of the Year" 2023, Techcombank's at the prestigious award ceremony of The Asset Triple A Digital Awards 2023. This award acknowledges Techcombank's relentless efforts in its digital transformation customer journey.
[Hanoi, May 24, 2023] - Vietnam Technological and Commercial Joint Stock Bank (Techcombank) has been recognized as the "Digital Bank of the Year" at the prestigious award ceremony of The Asset Triple A Digital Awards 2023 held on May 23, 2023. This award acknowledges Techcombank's relentless efforts in its digital transformation journey, innovation, and customer-centric strategy, aiming to provide customers with simple, effective, and superior financial solutions.
As one of the leading organizations in the Asia-Pacific region, The Asset Triple A Digital Awards annually honors banks and Fintech companies that have excelled in their digital transformation journey, delivering exceptional financial solutions and optimal digital banking experiences for customers. Winning in this category requires demonstrating clear business effectiveness, innovation compared to industry standards, and the ability to meet customer needs on a broad scale.
The "Digital Bank of the Year" award received by Techcombank is not only recognition from the international financial community but also evidence of Techcombank's strong commitment to a vision of "changes banking, changes lives". Mr. Pranav Seth, Chief of Digital Office, expressed his pride and honor, stating, "We are proud to receive the 'Digital Bank of the Year' award from The Asset Triple A Digital Awards. This recognition reflects Techcombank's unwavering efforts in technological innovation and delivering tailored digital experiences to our customers. We take pride in offering a world-class digital banking app, Techcombank Mobile, which makes users' lives easier, helps them achieve their personal financial goals, and reduces financial concerns."
Pioneering the digital transformation journey, Techcombank strategically collaborated with Amazon Web Services (AWS) to provide cloud computing services, along with substantial investments in DataLake and data analytics infrastructure. This has enabled Techcombank to deliver seamless, fast, secure, and reliable experiences to customers. In the Techcombank Mobile digital banking platform alone, over 200 new features were added to the application in 2022, resulting in over 90% of personal customer transactions being conducted digitally, with an 88% application engagement rate.
With a rating of 4.7/5 on the App Store, Techcombank Mobile is currently the highest-rated digital banking app among customers. With just a touch on Techcombank Mobile, users can access a wide range of essential financial services such as bill payments, card issuance, selection of attractive account numbers, participation in digital insurance products, personal financial transaction management, and convenient utility payments ("T-Pay") at WINLife's ecosystem supermarkets. Products like personal loans and flexible cash advances, MyCash, on Techcombank Mobile, with approved credit limits of up to 300 million VND, have attracted significant customer interest. Recently, Techcombank became the first bank in Vietnam to apply AI in introducing personal financial management. By analyzing each customer's financial transaction history and behavior, the system provides useful advice, suitable financial product recommendations, and asset growth guidance. Additionally, this feature timely alerts users of excessive spending or unexpected payments, helping customers improve their financial well-being and achieve their goals independently.
Thanks to a steadfast pursuit of the "customer-centric" strategy, along with superior digitalization and big data capabilities, in Q1/2023, Techcombank attracted an additional 424,000 new customers, of which 68% came from digital platforms. The volume of personal customer transactions through electronic channels also increased by 22.5% compared to the same period last year, reaching 238.4 million transactions, reaching a total value of 2.3 trillion VND. Techcombank's digital transformation initiatives have not only enhanced customer experience but also contributed to the overall growth and success of the bank.
Techcombank's commitment to innovation and digitalization has been further recognized through various other accolades. In 2022, the bank was named "Best Bank in Vietnam" by Euromoney, highlighting its outstanding performance in areas such as customer service, digital capabilities, and sustainable growth.
Looking ahead, Techcombank remains dedicated to pushing the boundaries of digital banking and driving financial inclusion in Vietnam. The bank continues to invest in cutting-edge technologies, expand its digital product offerings, and strengthen strategic partnerships to provide its customers with convenient and personalized financial solutions.
About Techcombank
Vietnam Technological and Commercial Joint Stock Bank (Techcombank) is one of the largest joint stock banks in Vietnam, and a leading bank in Asia, with a vision to Change Banking, Change Lives. The Bank pursues a proven customer-centric strategy in providing a broad range of retail and corporate banking solutions and services to help financially empower its customers. Techcombank has over 11.2 million retail and corporate customers, which it serves through a market-leading digital banking platform and mobile app, and an extensive network of transaction service outlets at locations across Vietnam. The Bank’s ecosystem approach, co-created through partnerships in multiple key economic sectors, adds further scale and differentiation in one of the fastest growing markets in the world. Techcombank is rated at Ba3 by Moody’s and at BB- by S&P which is the highest among Vietnam joint stock commercial banks. Techcombank is listed on the Ho Chi Minh Stock Exchange (HoSE) as TCB.Recognized for excellence and innovation, Techcombank received the following awards in 2022:
7 November 2024 – Vietnam Technological and Commercial Joint Stock Bank (“Techcombank” or the “Bank”) reported on 2024 annual rating assessment by S&P Global Ratings (“S&P”), which re-affirmed the Bank’s ‘BB-’ long-term and ‘B’ short-term issuer credit rating with a ‘Stable’ outlook.
Hanoi, October 17, 2024 – Techcombank, one of Vietnam’s leading financial institutions, today announced that it has implemented the Databricks Data Intelligence Platform to drive its data and AI transformation across the organization.
