Financial Highlights 
Net interest income reached VND14.3 Tn, increasing 25.2% YoY. Non-interest income rose by 23.4%2 YoY to VND6.8 Tn and accounted for 32.3% of total revenues. Provision expenses decreased by 50.3% supported by healthy asset quality and prudent risk management. Cost-to-income ratio of 34.7% was within the Bank’s initial target. Return on assets of 2.9% was the best in the market3 and is consistent with Techcombank’s low risk, high return strategy.
Total assets increased 19.5% YoY, reaching VND383.7 Tn with credit growth expanding 18.8%. Total deposits increased 14.8% to VND231.3 Tn with CASA achieving robust growth of 37.9% YoY to reach VND79.7 Tn.   CASA as a percentage of customer deposits reached a record 34.5%.   Techcombank maintained ample liquidity with a loan-to-deposit ratio of 76.3% and short-term funds to medium-to-long-term loans ratio of 38.4%.  Techcombank also maintained its position as the best capitalized bank in Vietnam3 with a Basel II CAR ratio of 15.5% nearly double the Basel II Pillar I minimum requirement.
Year end NPL ratio of 1.3% is consistent with the bank’s healthy asset quality and prudent risk management.

Techcombank has a streak of 17 consecutive quarters of YoY revenue growth. 
Customer and Other Highlights 
In 2019, Techcombank added 1.1 million net new customers to bring the total customers served by the bank to 7.3 million. Customers using e-banking4 services increased from 56% to 76% YoY. Transaction volume and value through Techcombank’s mobile channels increased to 172 million (up 217% YoY) and VND 2,582 Tn (up 244% YoY), respectively and reflects the ongoing convenience and preference for the bank’s digital solutions.
Techcombank was also recognized as “Vietnam House of the Year” by Asia Risk and included in the Top 3 of the 500 most profitable private enterprises in 2019 (the Vietnam Profit500), selected by VNReport.  
Established in 1993, Techcombank (TCB) is one of the largest joint stock banks in Vietnam, and a leading bank in Asia. TCB pursues a proven customer-centric strategy in providing a broad range of banking solutions and services to more than six million retail, SME, and corporate customers in Vietnam through an extensive network of one Head Office, two representative offices and 311 transaction offices across the country and through its market leading internet and mobile banking services. The bank’s ecosystem approach within its chosen economic segments of housing, FMCG, auto, travel & leisure, financial services and utilities and telecom further differentiates TCB in one of the fastest growing economies in the world.
TCB is rated highest among banks in Vietnam with a Ba35 from Moody’s and BB-6 from S&P and was named Best Bank in Vietnam 2018 by Euromoney.  Techcombank is listed on the Ho Chi Minh Stock Exchange (HOSE) under the ticker TCB.
1 Excluding one-off items
2 Excluding one-off items and recoveries 
3 Latest data available up to 20th January 2020 
4 Active e-banking customers per total active customers
5 Baseline credit assessment
6 Long-term credit rating  

Techcombank’s External Affair
Tel:  +84 24 3944 6368 - Extension 8494