With the aim of enhancing customer experience, Techcombank would like to inform you of the scheduled system migration drill of our partner, the Vietnam National Payment Corporation (NAPAS), as follows:
- Phase 1: From 22:00 19/04/2026 to 00:50 20/04/2026
- Phase 2: From 22:00 23/04/2026 to 00:50 24/04/2026
The following services provided via the partner NAPAS may be temporarily unavailable for short periods (non-continuously) on testing days:
- Fast money transfer 24/7 interbank (through account number and card number, both ways transfer and receive).
- Transfer money or pay by VietQR code (including individual QR and store QR).
- Payment transactions via ATM/POS for domestic and international cards linked with NAPAS (ECOM Napas online payment is not affected).
- Payment of port service fee on Techcombank Business.
- SoftPOS – card payment acceptance on mobile devices (Android smartphones/tablets).
Sincerely appreciate your understanding and kindly recommend planning your transactions.
If you need further assistance, please contact Techcombank via our Customer Service Central:
Individual customers:
Corporate customers:
- Email: Hotrodoanhnghiep@techcombank.com.vn or wb.support@techcombank.com.vn (international
- Hotline 24/7: 1800.6556 (domestic) or +84.24.7303.6556 (international)
Thank you for your support.
